Frequently Asked Questions
How can I book an appointment?
You can now book all of your appointments with Dr. Matthew Kalinowski and Dr. Leszek Kalinowski on our website on the home page. For Dr. Jacek Cieslak, please contact his office at:
223 Nelsons Crescent, New Westminster BC V3L 0E4 Canada.
I need a refill on my medication. Can I do this over the phone or by fax?
It is preferred that you schedule an appointment with your primary doctor to have your medication refilled. Please keep track of your medications and call before you run out, as we cannot guarantee that a doctor will be available on the day you run out.
If you happen to lose track of time, pharmacies will be more than happy to offer you an emergency supply until your next appointment.
How long will it take to get my referral or specialist appointment?
All specialists are different. Any referrals done from our clinic are faxed the day of your appointment, and from then on out it is the specialist’s office who is responsible for that appointment. Wait times can be anywhere from 1 week to 1 year depending on your needs.
Our clinic has no control over the speed in which you get these appointments. Once they are scheduled, the specialist’s office will either contact you directly, or fax us with the details which we will then forward to you.
I don’t have my insurance card with me, can I still receive treatment?
Yes, as long as you know your MSP number. Otherwise, we will be happy to see you as a private patient.
What services are not covered by MSP?
Some services are not covered by MSP. These include, but are not limited to, sick notes, work or employment physicals, insurance forms, driver forms, government forms, travel advice.
You can find up to date billing guidance here, which are updated annually:
What is your new patient procedure?
We are unfortunately not currently accepting new patients. This may change in the future, please check back every few months.
Will the doctor follow-up with me with my results?
It is the patient's responsibility to follow up with their doctor for all test results. Although we will do our best to reach out to you in case of abnormal results, it is recommended that you contact your doctor if symptoms persist or worsen. To ensure timely follow-up, please inquire with our staff or the doctor regarding the expected duration for the test results to be available.
Any more questions?
Please contact us for any more questions you may have.